سياسة الشكاوى

نهدف إلى حل كل شكوى خلال 8 أسابيع.

آخر تحديث: Jun 2026 · v1.0

ما الذي يمكن طرحه

Any concern about your account, a bet, a withdrawal, a promotion or our staff can be raised through this procedure.

Bonus terms disputes and AML-driven account holds are also in scope.

الخطوة 1 — الدردشة والدعم

Open a chat with live support or write to support@igaxming.com. Most issues are resolved within 24 hours at this step.

Please include your username, the date/time of the event and any reference IDs (bet ID, transaction hash, etc.).

الخطوة 2 — فريق الشكاوى

If you are not satisfied within 7 days, escalate to complaints@igaxming.com. Include the original support ticket reference and the reason you are escalating.

The Complaints team is independent of Player Support and reviews the case from scratch within 14 days.

الخطوة 3 — الحل الخارجي

If we cannot reach an agreement, you may refer the case to our independent Alternative Dispute Resolution provider. Their decision is binding on us.

The ADR service is free for players. We will share the provider's contact details when we issue our final response.

الجدول الزمني

Total maximum timeline from first contact to final response: 8 weeks. We commit to written updates at every milestone.