投诉政策

目标：8 周内解决每一项投诉。

最近更新: Jun 2026 · v1.0

可投诉范围

Any concern about your account, a bet, a withdrawal, a promotion or our staff can be raised through this procedure.

Bonus terms disputes and AML-driven account holds are also in scope.

第 1 步 — 在线客服

Open a chat with live support or write to support@igaxming.com. Most issues are resolved within 24 hours at this step.

Please include your username, the date/time of the event and any reference IDs (bet ID, transaction hash, etc.).

第 2 步 — 投诉团队

If you are not satisfied within 7 days, escalate to complaints@igaxming.com. Include the original support ticket reference and the reason you are escalating.

The Complaints team is independent of Player Support and reviews the case from scratch within 14 days.

第 3 步 — 外部仲裁

If we cannot reach an agreement, you may refer the case to our independent Alternative Dispute Resolution provider. Their decision is binding on us.

The ADR service is free for players. We will share the provider's contact details when we issue our final response.

时间表

Total maximum timeline from first contact to final response: 8 weeks. We commit to written updates at every milestone.